Privacy Policy

Who controls your information

INTEVERO GROUP LTD is the controller of personal information processed for the SavageWilds website, accounts, store and game services. Its company number and registered office are stated above.

Privacy questions and requests can be sent to support@savagewilds.net.

Scope of this notice

This notice covers information collected through the SavageWilds website, game servers, account and store functions, payment and delivery records, and direct support communications.

Third-party services such as payment providers, hosting platforms, Minecraft account services or linked community platforms publish their own privacy information and may act as separate controllers for their processing.

Information we collect

Account information may include username, email address, password hash, avatar path, verification status and account dates. We do not store your plaintext password.

Game and technical information may include Minecraft nickname, server activity, moderation history, IP address, device or browser details, request logs, security events and delivery results.

Transaction information may include order ID, products, quantity, amount, currency, payment status, payment-provider identifiers, consent timestamps and the nickname used for delivery. Complete card numbers are not stored by SavageWilds.

How information is collected

You provide information when registering, signing in, entering checkout details, changing account settings or contacting support.

The website and game infrastructure generate logs when you connect, request a page, attempt to sign in, use a feature or receive a digital product.

Payment and infrastructure providers may return status, anti-fraud or delivery information needed to complete an order and protect the service.

Purposes and lawful bases

We process account, order, payment, delivery and support information where necessary to enter into or perform a contract with you. This includes providing requested services, fulfilling purchases, managing access to paid products and handling contractual refunds. We rely on this basis only where you are a party to the relevant contract and the processing is necessary for its performance.

We process information where necessary to comply with legal obligations, including applicable accounting and tax requirements, consumer obligations and binding lawful requests from competent authorities.

We rely on legitimate interests for necessary and proportionate security, fraud prevention, moderation, technical diagnostics and the establishment or defence of legal claims. These interests include protecting accounts and systems, investigating abuse and maintaining a reliable and fair game service. We assess these interests against your rights and freedoms. Fraud prevention and legal claims are not treated as legal obligations unless a specific legal duty applies.

We rely on consent for optional cookies and similar technologies, including optional analytics, as explained in our Cookie Policy. Where consent is required for marketing communications or other processing, we obtain it separately. You may withdraw consent at any time through Cookie settings or by contacting support@savagewilds.net, as appropriate, without affecting the lawfulness of processing before withdrawal.

Necessary security and diagnostic processing does not authorise optional tracking. We do not use legitimate interests to bypass a refusal of optional cookies or analytics, or to continue the same consent-based processing after consent has been withdrawn. Refusing optional processing does not prevent access to functions that do not require it.

Payments and checkout

Checkout information is sent to the configured payment provider so it can authorise the transaction, apply authentication, screen for fraud and report payment status.

The provider may receive the order reference, amount, currency, contact details and technical information. Its own privacy notice explains how it handles card and identity data.

SavageWilds stores only the payment references and status information reasonably needed to reconcile the order, answer disputes and deliver the product.

Game logs, safety and moderation

Connection, command, chat, economy, anti-cheat and moderation records may be processed to operate the servers, investigate reports, enforce rules, recover from abuse and protect users.

Access to sensitive logs is limited to authorised personnel with an operational need. Records may be preserved longer where a security incident, dispute or legal claim is under investigation.

Cookies and similar technologies

We use cookies and browser storage, including local storage, to support account sessions, security, shopping-cart functions and user preferences. Optional technologies are activated only after your consent, which you may withdraw at any time through Cookie settings.

Our Cookie Policy explains necessary and optional technologies and how to manage your choices. Details of the technologies actually used, their providers, purposes and storage periods are available in the website’s cookie settings. Where these technologies process personal information, this Privacy Policy also applies.

Who receives information

We share personal information only where reasonably necessary for the purposes described in this Policy. Recipients may include hosting, infrastructure and database providers supporting the website and game servers; email and support providers handling service communications; payment and fraud-prevention providers processing transactions and investigating suspicious activity; and professional advisers assisting with accounting, legal matters and disputes.

Providers processing information on our behalf must act under appropriate contractual instructions and confidentiality and security requirements. Payment providers and professional advisers may act as independent controllers for some activities under their own legal obligations and privacy notices.

Other players may see your Minecraft nickname, skin, public chat, builds and other content you make visible through the game or community features. This does not make your private payment or support records public.

We may disclose relevant information to authorities, courts or regulators where legally required, or where disclosure is otherwise lawful and necessary to protect rights and safety. If a business sale, merger or restructuring is proposed, relevant information may be shared with advisers and potential counterparties subject to appropriate confidentiality, access and data-protection safeguards.

We do not sell personal information.

International transfers

Some service providers may process personal information outside the United Kingdom, including through hosting or remote support access.

Where a transfer is covered by applicable UK adequacy regulations, we may rely on those regulations. Where no applicable adequacy arrangement covers the transfer, we use appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with any required transfer assessment and supplementary protective measures.

We rely on a statutory exception only where its specific conditions are met. Where the EU GDPR also applies, we comply with the relevant EU transfer requirements; a UK transfer mechanism does not automatically satisfy those requirements.

You may contact support@savagewilds.net to obtain information about the destination countries, recipients and transfer mechanism relevant to your information, and to request a copy of the applicable safeguards. Copies may be redacted where necessary to protect confidential information without preventing you from understanding the protection provided.

Retention

We retain personal information only for as long as necessary for the purpose for which it is processed. Retention depends on the type of information, the status of the account or transaction, applicable legal requirements and any unresolved incident, dispute or claim.

Account information is normally retained while the account remains active. Following closure, we delete or anonymise information no longer needed and retain only records necessary to complete outstanding transactions or refunds, resolve disputes, address security issues or meet legal obligations. Closing an account does not automatically require the deletion of records that remain necessary for these purposes.

Order, payment, refund and accounting records are normally retained for up to six years after the relevant transaction. A different period may apply where required by accounting or tax law or where relevant records must be preserved for an active legal claim. This period does not automatically apply to unrelated account or gameplay information.

Routine connection, request and diagnostic logs are retained for the period reasonably needed to identify faults, detect abuse and investigate security incidents. Chat, economy, anti-cheat and moderation records are retained for the period needed to resolve reports and appeals, investigate abuse and fairly enforce relevant restrictions. We review continued need and delete or anonymise records when those purposes no longer justify retention.

Support correspondence is retained until the request is resolved and for any further period reasonably necessary to deal with a related complaint or claim. Information collected solely to verify age or identity is deleted when the check and any related dispute are complete, unless a specific legal obligation requires further retention.

Where records are preserved for an investigation or claim, retention is limited to relevant information and reviewed when the matter ends. Information remaining in backups is protected from ordinary use and removed through the applicable backup replacement cycle. Relevant deletion decisions are reapplied if a backup is restored.

Anonymised information may be retained only where individuals can no longer be identified. Pseudonymised information remains personal data. Cookie and browser-storage durations are explained separately in the Cookie Policy and website cookie information.

Security

We use technical and organisational safeguards appropriate to the nature and risks of the information processed. These include access controls, password hashing, session protection, transport security and operational monitoring.

Access to non-public account, transaction and server records is limited to authorised personnel and providers who need the information for their role. No online system can guarantee absolute security.

Use a unique password, protect your email and Minecraft accounts, and report suspected compromise to support@savagewilds.net. We will notify the relevant supervisory authority and affected individuals of a personal-data breach where required by applicable law.

Your data-protection rights

Depending on the applicable law and circumstances, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing and a portable copy of qualifying information.

You have the right to object, on grounds relating to your particular situation, to processing based on legitimate interests. We will stop that processing unless we demonstrate a lawful basis for continuing, such as compelling legitimate grounds overriding your interests and rights or the establishment, exercise or defence of legal claims. You may object to direct marketing at any time, and we will stop processing your information for that purpose.

Where processing relies on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal. You can manage optional cookies through Cookie settings and contact support@savagewilds.net about other consent-based processing.

To exercise your rights, contact support@savagewilds.net and describe your request. We may ask for proportionate information to verify your identity or the authority of someone acting on your behalf. We will not request more information than reasonably necessary.

We respond without undue delay and normally within one calendar month, calculated in accordance with applicable law. Where legally permitted because of the complexity or number of requests, we may extend the response period by up to two further months. We will notify you of the extension and explain the reasons within the initial response period. Any lawful adjustment or pause to the response period will be explained where applicable.

Requests are normally handled free of charge. We will charge a fee or refuse a request only where permitted by law and will explain the grounds and available complaint options. Rights are subject to specific legal exceptions; an account closure or deletion request does not automatically require the removal of records we are legally entitled or required to retain.

You may also raise a data-protection complaint with support@savagewilds.net. We will acknowledge it within 30 days of receipt, investigate without undue delay, keep you appropriately informed and communicate the outcome. This complaints process does not extend the separate deadlines for responding to requests to exercise your rights.

You have the right to complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or to another competent supervisory authority.

Age restrictions

SavageWilds is intended only for users aged 18 or over, or any higher age required by applicable law. Persons below the required age may not create an account, use the service or make purchases, even with permission from a parent or guardian.

We may process proportionate age or identity verification information where reasonably necessary to check eligibility, prevent misuse and enforce the age restrictions in our Terms & Conditions. We collect only information reasonably needed for the check and retain it in accordance with Section 11.

If we become aware that an account belongs to a person below the required age, we will restrict access and close the account in accordance with Section 2 of the Terms & Conditions. We will delete or anonymise personal information that no longer has a lawful purpose, retaining only records reasonably necessary to process refunds, comply with legal obligations, address security incidents or establish, exercise or defend legal claims.

If you believe that a person below the required age has provided personal information to us, please contact support@savagewilds.net.

Complaints and updates

For information about submitting a privacy complaint to us or a supervisory authority, please see Section 13.

The Last updated date indicates when this Policy was last revised. Where a revision describes changes to processing that will begin later, we will separately state the date on which those changes take effect.

We may update this Policy when our processing activities, providers or legal requirements change. We will communicate material changes through an appropriate notice before the affected processing begins, unless an urgent legal or security requirement makes advance notice impracticable, in which case we will inform you as soon as reasonably possible.

Updating this Policy does not itself provide a new lawful basis for processing, authorise incompatible uses of information already collected or replace any consent required by law. Where fresh consent is required, we will obtain it before the relevant processing begins. Your existing choices and data-protection rights remain effective.