Terms & Conditions

About these terms

These Terms & Conditions govern access to the SavageWilds website, game servers, accounts, store, community features and related digital services. The service is operated by INTEVERO GROUP LTD. Its company number and registered office are stated above.

By creating an account, joining a SavageWilds server, using the store or otherwise using the service, you agree to these Terms and the applicable Server Rules. Purchase, cancellation and refund conditions are included in these Terms, particularly Section 14.

Our Privacy Policy and Cookie Policy explain how personal information and browser technologies are used. Acceptance of these Terms does not itself constitute consent to optional cookies, marketing or other processing that requires separate consent.

If you do not agree to these Terms, do not use the service or place an order. Contact support@savagewilds.net before purchasing if anything is unclear.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to create an account, use SavageWilds or make a purchase. If applicable law requires a higher age, that higher age applies. Permission from a parent or guardian does not allow a person below the required age to use the service or make purchases.

We may request proportionate information to verify your age or identity. If we reasonably suspect that you do not meet the age requirement, we may suspend access and affected transactions while carrying out verification. If we confirm that you are below the required age, or cannot reasonably establish your eligibility following verification, we will close the account and cancel any unfulfilled orders. Any applicable cancellation and refund rights under Section 14 remain unaffected.

You must use only a payment method that you are authorised to use. Meeting the age requirement does not authorise the use of another person’s payment method without permission.

Accounts and security

Account information must be accurate and current. You are responsible for protecting your SavageWilds login, email account, Minecraft account and any device used to access the service.

Do not share credentials or allow another person to impersonate you. Tell us promptly via support@savagewilds.net if you believe an account or order has been accessed without permission.

We may ask for reasonable evidence of ownership before changing sensitive account details, discussing an order or restoring access.

The service and availability

SavageWilds is an evolving online service. Worlds, game mechanics, balance, commands, rewards, economies, supported client versions and technical requirements may change to support development, security, compatibility and fair play.

We aim to keep the service available but do not promise uninterrupted or error-free access. Maintenance, security incidents, hosting or network failures, game updates and events outside our reasonable control may cause downtime or restoration of game data.

We aim to keep website information accurate. However, guides, server status, player counts, schedules and other operational information may occasionally be incomplete, delayed or out of date. This does not override product descriptions or commitments forming part of an accepted purchase.

We will give reasonable advance notice of material planned changes where practical. If a change, interruption or discontinuation prevents us from providing a material part of a paid purchase, the remedies in Section 14 remain available. We will not require you to accept a different entitlement or store credit instead of a refund to which you are entitled.

Orders and formation of contract

Store listings are invitations to place an order. An order is accepted when we confirm it and create the corresponding digital entitlement or delivery instruction. We may reject or cancel an order before delivery if payment is not authorised, pricing is clearly erroneous, fraud is suspected or delivery is technically impossible.

Review the product, quantity, currency, Minecraft nickname and email address before payment. The nickname entered at checkout determines where the product is delivered.

Product descriptions and promotional materials explain the principal benefits of each purchase. Images and screenshots are illustrative, but this does not permit us to supply a product that materially differs from its description. Ordinary visual changes following game updates must not remove the essential purchased benefit.

The product description, duration, quantity, game mode, total price, currency, compatibility and delivery requirements disclosed before payment form part of the purchase contract. We will not use a general disclaimer or a later change to a listing to reduce the rights attached to an accepted order. Any remedies for an incorrect or materially misdescribed purchase are governed by Section 14.

Keep the order reference shown at checkout. It helps support locate payment and delivery records.

Prices, currency and taxes

The checkout displays the price and currency before payment. Currency conversions shown on the website are convenience estimates and the payment provider or card issuer may apply its own exchange rate or fees.

Prices may change prospectively. A later price change does not alter an order already accepted. Applicable taxes will be included or identified at checkout where required.

If a displayed price is obviously incorrect, we may cancel the affected order and return the amount paid instead of delivering at the erroneous price.

Immediate digital delivery

Store products may constitute digital content or services, depending on their nature. The product description and checkout explain what is being supplied and when delivery or performance will begin.

For digital content not supplied on a physical medium, we will begin supply during the applicable statutory cancellation period only after obtaining your prior express consent and acknowledgement that you will lose your statutory cancellation right once supply begins. We obtain this through a separate checkbox that is not preselected and is distinct from general acceptance of these Terms. Your consent and acknowledgement are confirmed in the order confirmation email.

For services, we will begin performance during the applicable statutory cancellation period only at your express request, recorded separately from general acceptance of these Terms and confirmed in the order confirmation email. Starting or activating a service does not, by itself, end your statutory cancellation right. That right is lost only after the service has been fully performed, provided you previously acknowledged that full performance would result in its loss. We record and confirm that acknowledgement in the order confirmation email.

If you cancel a service during the statutory cancellation period after expressly requesting early performance, we may charge only a proportionate amount for the service actually provided, and only where the applicable legal requirements have been met. If the required consent, request or acknowledgement has not been obtained, we will not treat payment or acceptance of these Terms as a substitute, and your statutory rights remain available as required by law.

Immediate supply and any lawful loss of a statutory cancellation right do not affect the separate voluntary 30-day refund rights in Section 14 or your rights concerning faulty, misdescribed or undelivered purchases.

Delivery and technical requirements

Before payment, the product page or checkout states the delivery period, supported Minecraft edition and version, relevant server and any action required from you, including whether the specified Minecraft nickname must be online. Unless a different delivery period is expressly agreed before purchase, we will deliver within five business days after payment confirmation or the agreed supply start date, whichever is later, subject to Section 7.

Delivery may be automatic or queued. You are responsible for entering the correct Minecraft nickname and meeting the technical requirements disclosed before purchase. Where delivery requires you to join a particular server, we will explain how to complete that step. You may contact support@savagewilds.net with your order reference for assistance.

If the original delivery deadline has passed and you do not agree to an extension, you may cancel the undelivered purchase and receive a refund under Section 14. You are not required to accept a later delivery date or a replacement product.

If delivery is impossible, we refuse delivery or fail to deliver within an agreed additional period, you may cancel the affected purchase and receive a refund under Section 14. Any right under applicable law to cancel without allowing additional time remains unaffected.

A requirement to be online does not permit us to retain payment indefinitely. If delivery remains pending because you have not completed a required action, we will contact you with instructions. You may cancel the undelivered purchase while it remains pending. If it is still undelivered 30 calendar days after payment confirmation or the agreed supply start date, whichever is later, we will cancel it and refund the payment unless you expressly agree to a further specified delivery period. This does not extend an earlier delivery deadline or restrict a cancellation or refund right that has already arisen.

We may use equivalent technical commands or delivery methods to supply the same purchased benefit. Substituting a different product or entitlement requires your agreement. You do not have to accept store credit instead of a refund to which you are entitled.

For this section, business days are Monday to Friday, excluding public holidays in England and Wales.

Ranks, items and virtual currency

The product page describes the duration, quantity, game mode and principal benefits of each product. Time-limited access ends after the selected period. A separate one-time purchase may extend eligible access; orders do not renew automatically and we do not charge for another period without a new checkout.

A Lifetime rank has no fixed expiry while the relevant SavageWilds game mode and rank service operate, subject to these Terms and the Server Rules. Lifetime does not mean that the service will operate forever. However, discontinuation of the relevant server, game mode or purchased benefit does not automatically exclude a refund. If we can no longer provide the purchased benefit, the remedies in Section 14 apply, including an appropriate price reduction or refund based on the benefit promised and what was actually supplied. We will not apply an undisclosed expiry date when assessing that remedy.

Store-bought ranks, cosmetics, virtual currency and in-game items are digital entitlements for use only within SavageWilds. They are not deposits, investments or a withdrawable money balance and cannot be redeemed or exchanged for cash or other real-world value. These restrictions do not prevent a refund of the original purchase under Section 14.

Crate keys and access to random in-game rewards cannot be purchased with money or purchased virtual currency. They are not included in paid ranks, paid items or purchase bundles and are not provided as bonuses or rewards for making a purchase. No paid purchase directly or indirectly grants access to random rewards. Where crate keys are available through free gameplay, they may unlock random in-game rewards, and no particular outcome is guaranteed. These rewards have no cash value and cannot be redeemed or exchanged for money or other real-world value.

Store entitlements may not be transferred to another player without our consent. Virtual goods and currency may not be sold, resold or exchanged for real-world value, including cash, gift cards, cryptocurrency or external services.

Changes to game mechanics, rewards or individual features do not automatically entitle you to a refund, but they do not remove the remedies in Section 14 where we materially change or discontinue a purchased benefit. The description of a rank as Lifetime does not exclude those remedies.

Server rules and moderation

You must follow the Server Rules and reasonable moderator instructions. Cheats, exploits, harassment, fraud, disruption and attempts to bypass account or payment controls are prohibited.

Moderation decisions may include warnings, content removal, reversal of illegitimate gains, mutes, temporary restrictions or permanent bans. Serious misconduct may affect access to digital entitlements where continued delivery would undermine security or fair play.

Chat, builds, usernames, skins, marketplace listings and other player-created material represent the users who provide them and do not necessarily reflect the views of SavageWilds or its operator. You must have the rights and permissions needed for content you submit and must not post unlawful material or infringe another person's rights.

We may review, restrict or remove content under the Server Rules, but cannot guarantee that every contribution will be reviewed before it appears. Report unlawful, unsafe or rule-breaking content to support@savagewilds.net, providing enough information to identify it. Nothing in this section limits our responsibilities under applicable law.

A suspension or ban does not automatically create a refund right for products already used. However, moderation measures do not cancel an otherwise valid claim under Section 14, including claims concerning unused purchases that meet the refund conditions, duplicate or unauthorised payments, faulty or misdescribed products, and undelivered purchases.

Intellectual property

The SavageWilds name, original artwork, website design, text, server configuration and custom materials belong to the operator or its licensors. You receive a limited, personal, revocable right to use them only as needed to access the service.

Minecraft, Mojang Studios and Microsoft names, logos, game assets and trademarks belong to their respective owners. SavageWilds is an independent Minecraft community. It is not an official Minecraft service and is not approved by, sponsored by or associated with Mojang Studios, Microsoft or their subsidiaries. References to their names and materials are used to identify the game and the compatibility of our service and do not imply endorsement.

Do not copy, scrape, reverse engineer, sell or commercially exploit SavageWilds materials except where applicable law expressly permits it.

Payments, fraud and chargebacks

Payments are processed by a third-party checkout provider. SavageWilds does not store complete card numbers. The provider and card issuer may perform authentication, fraud screening and regulatory checks.

Do not use a payment method without permission. We may suspend fulfilment while investigating suspected fraud, duplicate transactions, unauthorised payments or abusive refund activity.

Please contact support@savagewilds.net before opening a chargeback so we can inspect payment and delivery records. This request does not prevent you from exercising rights with your card issuer.

The website and service may include links or integrations with payment providers, hosting services, Minecraft account services, social platforms, community tools and other third parties. Those services operate under their own applicable terms and privacy notices. A link, integration or reference does not by itself mean that SavageWilds endorses every statement, product or practice of the third party.

We do not control unrelated third-party websites or content. However, using third-party providers to process payments, host the service or deliver purchases does not remove our responsibility for our own contractual obligations. If a third-party failure prevents us from supplying a paid purchase as agreed, the remedies in Section 14 remain available.

Suspension and termination

You may stop using SavageWilds at any time. You can ask support to close an account, subject to retention of transaction or security records required for legal and operational purposes.

We may restrict or terminate access where these terms or the Server Rules are materially breached, where required by law, to protect users or systems, or where the service is discontinued.

Account closure, suspension or termination does not extinguish any refund or cancellation rights available under Section 14 or applicable law. Closing an account does not start a new 30-day refund request period. You may submit or continue a refund request through support@savagewilds.net after account access ends. If we discontinue a paid service or purchased benefit, the remedies in Section 14 remain available even after the voluntary 30-day period.

Clauses concerning payments, intellectual property, liability, records and dispute resolution continue to apply where their nature requires it.

Refunds and cancellation

This section applies to purchases of ranks, cosmetics, virtual currency and in-game items from SavageWilds, including products no longer listed in the store. It provides contractual refund rights in addition to statutory consumer rights. Nothing in this section limits rights that cannot lawfully be excluded.

You may request a refund within 30 calendar days after payment confirmation for unused paid products and the unused portion of virtual currency purchased with money. These 30 days are the period for submitting your request, not the time required to process or receive the refund.

Immediate delivery, automatic activation or crediting a product to your account does not, by itself, make an otherwise unused purchase ineligible for a refund under our voluntary 30-day refund policy. Any loss of a statutory cancellation right following immediate supply does not affect the separate contractual refund rights provided in this section. For the voluntary refund policy, a product is considered used when you actively use a purchased feature or command, manually equip a cosmetic, consume or redeem an item, spend virtual currency, or instruct an exchange or transfer of the purchased benefit. Merely joining a server, receiving delivery, having a rank automatically activated or displayed, or receiving an automatically applied benefit does not, by itself, count as use. The passage of time alone does not make an otherwise unused rank a used purchase. Spending part of a virtual-currency balance does not make the remaining paid units ineligible for a refund.

Unused ranks, including Lifetime ranks, qualify for a full refund if requested within 30 calendar days after payment confirmation. For a time-limited rank whose benefits have already been used, you may request a voluntary refund within the same 30-day period. We will calculate that refund proportionately using the actual price paid and the remaining access period from the date of your request.

Used Lifetime ranks do not qualify for a voluntary change-of-mind refund. These restrictions do not limit statutory rights concerning faulty, misdescribed or undelivered purchases, or the remedies for material changes or discontinuation provided in this section, which remain available after the voluntary 30-day period.

We account separately for purchased virtual currency and free, earned or bonus units. When you spend currency, eligible free, earned and bonus units are deducted first. Purchased units are then deducted in purchase order, starting with the earliest purchase.

Each purchase is recorded separately with its payment-confirmation date, number of paid units and actual amount paid after discounts. A refund for unused purchased currency is calculated for each purchase by multiplying its remaining paid units by the actual amount paid divided by the number of paid units originally purchased. The voluntary 30-day request period applies separately to each purchase and is not restarted by a later purchase.

Free, earned and bonus units have no separate refundable value and are excluded from the paid-unit calculation. Associated unused bonus benefits may be removed when the underlying purchase is refunded. On request, we will provide a breakdown identifying the purchases, remaining paid units and amounts included in your refund. The same purchase value cannot be refunded twice. These calculation rules do not restrict any greater remedy required by applicable law.

Where applicable law provides a statutory cancellation right, you normally have 14 days after the day the contract is concluded to cancel without giving a reason.

For digital content not supplied on a physical medium, this right is lost once supply begins only if you previously gave express consent to immediate supply and acknowledged that you would lose that right. We obtain this through a separate checkbox that is not preselected and is distinct from general acceptance of these Terms. Your consent and acknowledgement are confirmed in the order confirmation email.

For services, starting performance during the cancellation period requires your express request. Your request and any acknowledgement concerning loss of the cancellation right after full performance are recorded separately from general acceptance of these Terms and confirmed in the order confirmation email. The statutory cancellation right is lost only after full performance, provided the legally required request and acknowledgement have been obtained. If you cancel before full performance, we may charge only a lawful, proportionate amount for the service actually provided.

If these requirements are not met, your statutory rights remain available as required by law. Immediate supply does not remove the separate 30-day refund rights or remedies for faulty, misdescribed or undelivered purchases described in this section.

Contact us if a purchase has not arrived within the delivery period stated before payment. We will check the payment and delivery records and, where appropriate, retry delivery or correct a technical error without additional cost.

Products requiring the specified Minecraft nickname to be online may remain queued until that player joins the relevant server. This requirement must be disclosed before purchase. A pending queue does not remove your cancellation and refund rights under Section 8. The voluntary 30-day refund request period does not limit those rights or allow us to retain payment indefinitely for an undelivered purchase.

We will notify you of a material delay and agree any extension with you. If delivery is impossible, we refuse delivery or fail to meet an agreed additional deadline, you may cancel the affected purchase for a refund. Any right to cancel immediately under applicable law remains unaffected. A different entitlement or store credit will be provided instead of a refund only with your agreement.

We will refund duplicate charges, excess amounts charged and payments collected for orders we do not accept.

Check the Minecraft nickname, product, game mode and quantity before paying. Contact support promptly if you notice a mistake. Where delivery has not completed and ownership can be verified, we will make reasonable efforts to correct the order.

A customer error does not prevent a refund for an unused purchase that meets our 30-day refund conditions. If the product has already been used or consumed, a voluntary refund may no longer be available.

Where SavageWilds caused the error, we will correct it without additional cost or provide the refund or other remedy required by this section and applicable law.

If digital content is faulty, unfit for its agreed purpose or inconsistent with its description, or a service is not provided with reasonable care and skill, we will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, repeat performance, a price reduction or a refund.

If we discontinue a paid service or materially remove a purchased benefit that we cannot restore, we will refund the unprovided part or offer an alternative that you may choose to accept. This includes unused purchased currency that can no longer be used and the remaining period of time-limited access. For a Lifetime rank, we will assess an appropriate price reduction or refund based on the promised benefit and what was supplied, without applying an undisclosed expiry date.

The voluntary 30-day request period and unused-product conditions do not limit your statutory rights concerning faulty, misdescribed or undelivered purchases. Such claims may be submitted within the periods allowed by applicable law and are not subject to a requirement to notify us within 30 days after discovering the problem. The remedies provided in this section for material changes or discontinuation also remain available after the voluntary 30-day period. Ordinary maintenance, game balancing and third-party failures do not remove our obligations concerning paid purchases.

A suspension or ban does not automatically create a refund right for products already used. Equally, a ban, account closure or termination does not automatically cancel an otherwise valid refund claim under this section.

Closing an account does not start a new 30-day request period. Refunds may still be requested through support after account access ends.

Email support@savagewilds.net with your order ID, if available, payment email, Minecraft nickname, purchase date, product and requested refund. If reporting a problem, explain what happened and attach relevant evidence where available. Never send a complete card number, security code or password.

We may request reasonable information to verify the purchaser, identify the payment or assess the request. Missing an order ID does not invalidate a request if the payment can otherwise be identified. A request submitted within the applicable period remains timely while reasonably necessary supporting information is obtained.

For statutory cancellation, any clear statement that you wish to cancel is sufficient; no particular form is required. Stop using the benefits for which you request a voluntary refund. We may temporarily disable those benefits while reviewing the request.

We will acknowledge your request within two business days, provide a decision within five business days after receiving the information reasonably needed to assess it, and initiate an approved refund within five business days after approval. We will explain any refusal.

These periods do not extend a shorter deadline required by law. Where statutory cancellation applies, reimbursement will be made without undue delay and no later than 14 days after we are informed of your decision to cancel.

Refunds are returned to the original payer using the original payment method unless another lawful method is expressly agreed without additional cost to you. We do not charge administration or processing fees for refunds or require you to accept store credit. Your bank or payment provider may need additional time to post the refund.

Refunded items, ranks, currency and associated benefits may be removed or disabled. Removal will be limited to the refunded purchase and benefits derived from it.

For this section, business days are Monday to Friday, excluding public holidays in England and Wales.

If you do not recognise a payment, secure the relevant account and contact your card issuer promptly. You may also contact us so we can preserve and review payment and delivery records.

For ordinary purchase disputes, please contact support first so we can investigate. This does not restrict your rights with your bank or payment provider or require you to miss their deadlines. Opening a payment dispute does not itself invalidate an otherwise valid claim, but the same payment cannot be recovered twice through both a refund and a chargeback.

Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or limited. Your mandatory consumer rights and the refund rights provided in Section 14 remain unaffected.

We are responsible for loss or damage that is a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care and skill. Subject to the protections above, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, business losses arising from consumer use, or losses to the extent caused by your own breach or equipment incompatibility properly disclosed before purchase.

Protect your account credentials and back up information you control. Online game progress may need to be restored following corruption, exploitation or infrastructure failure. This does not exclude responsibility for our own breach or negligence or remove any applicable rights where defective digital content damages your device or other digital content.

Statements about availability, game changes, virtual content, user conduct and third-party services must be read subject to this section and Section 14. They do not provide a general exclusion of responsibility for paid products.

Changes, law and contact

The Last updated date identifies when these Terms were last revised. The Effective date identifies when the revised Terms begin to apply. Where different dates apply to new and existing users, these will be stated separately.

We may update these Terms to reflect changes to the service, legal requirements or security needs. For material changes affecting existing users, we will provide at least 14 calendar days’ advance notice by email or a prominent account or service notification. The notice will explain the main changes, their reasons and the date on which they take effect.

A shorter notice period may apply only where reasonably necessary to comply with law or address an urgent security risk. We will explain the reason and give as much notice as reasonably possible.

Changes apply prospectively. An accepted order remains governed by the terms and product description applicable when it was accepted. We will not use an update to these Terms to retrospectively reduce purchased benefits or cancellation, refund or other rights relating to that order.

If you do not accept a material change affecting future use, you may stop using the service or close your account. This does not remove rights relating to existing purchases. Where a service change affects an existing paid benefit, the remedies in Section 14 remain available. Where your express agreement is legally required, continued use or silence will not be treated as a substitute.

These terms are governed by the laws of England and Wales, while mandatory consumer protections and rights to bring proceedings in another applicable jurisdiction remain unaffected.

If SavageWilds publishes paid, sponsored or affiliate content, we will clearly identify the relevant commercial relationship where required. Ordinary references and external links should not be understood as paid endorsements unless identified as such.

General gameplay guides, community posts and informational support materials are provided to help users operate and enjoy the service. They are not legal, financial, tax, medical or other professional advice. This does not qualify product descriptions, purchase commitments or information we provide about your contractual rights.

Questions, complaints and legal notices may be sent to support@savagewilds.net or to the registered office stated above.