Last reviewed 21 July 2026
Refund Policy
When digital purchases may be reviewed and what information support needs.
Company no. 16392565 · Registered in England and Wales
128 City Road, London, United Kingdom, EC1V 2NXScope of this policy
This policy explains how SavageWilds reviews payment reversals and remedies for ranks, crate keys, virtual currency and in-game items.
It supplements statutory consumer rights and does not replace rights that cannot lawfully be excluded.
Immediate digital supply
At checkout you request immediate digital delivery and acknowledge that the statutory cancellation right may be lost once supply begins.
A change of mind after a correctly described product has been delivered, activated or used will therefore not normally qualify for a refund, subject to applicable law.
When we will investigate
Contact us if a payment was duplicated, charged but not accepted, delivered to the wrong nickname because of a SavageWilds error, not delivered within a reasonable time, or materially different from the description at purchase.
We will compare the order, provider status, delivery queue, game-server response and account records before deciding the appropriate remedy.
Failed or delayed delivery
Where delivery has not completed, we may retry delivery, correct the target where ownership can be verified, provide an equivalent entitlement or issue an appropriate refund.
Products that require the player to be online remain pending until the specified nickname joins the relevant server. This expected queue state is not itself a delivery failure.
Incorrect nickname or product choice
You are responsible for checking the nickname, product, game mode and quantity before payment. Contact support immediately if a mistake is noticed.
If delivery has not started, we may be able to correct the nickname or cancel the order. Once an item has been delivered or consumed, correction or refund may no longer be technically possible.
Faulty or misdescribed digital content
If digital content is faulty, materially misdescribed or not supplied with reasonable care and skill, we will provide the remedy required by applicable consumer law. This may include repair, replacement, repeat performance, price reduction or refund depending on the circumstances.
Temporary maintenance, ordinary game balancing and disclosed feature limitations do not automatically make a product faulty.
Bans and rule enforcement
A suspension or ban for breaching the Terms or Server Rules does not automatically create a refund right for products already supplied.
This does not affect a separate valid claim concerning an unauthorised, duplicate, faulty or undelivered transaction.
How to request a review
Email support@savagewilds.net with the order ID, payment email, Minecraft nickname, date, product and a clear explanation. Attach screenshots or payment evidence where useful, but never send a full card number or security code.
Requests should be made promptly after discovering the problem. We may ask for reasonable verification before discussing an account or changing delivery.
Processing an approved refund
Approved refunds are normally returned to the original payment method. Provider and bank processing times are outside our control and may take several business days after we submit the refund.
Associated virtual items, ranks, currency or benefits may be removed or disabled when a refund is issued.
Chargebacks and unauthorised payments
If you do not recognise a payment, secure the relevant account and contact the card issuer promptly. You may also contact us so we can preserve and review order records.
For ordinary delivery or product disputes, contacting support before a chargeback often allows a faster investigation. This does not limit rights provided by your payment provider or law.